Refund Policy of the Ornament Online Store

Version dated 12 July 2026

We have a 14-day return policy: you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn and unused, with tags, and in its original packaging. You will also need the fiscal receipt or other proof of purchase, which was sent to your e-mail or provided upon delivery.

How to start a return

Contact us at returns@ornament.in.ua, via the website chat, or by phone at +38 (095) 908 00 00. If your return is accepted, we will send you instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at returns@ornament.in.ua.

Exchanges

The fastest way to get what you need is to return the item you have and, once the return is accepted, place a separate order for the new item.

Items not subject to return or exchange

• custom-made items, including items made to the customer's measurements and items with personal engraving or other personalisation;

• gift cards;

• goods on the list approved by the legislation of Ukraine as non-returnable.

Products purchased at a discount or on sale are returnable on general terms.

Please choose your size carefully. If you are unsure about your choice or would like to check the fit of an item - contact us, we will advise you and help you pick the right size so the item fits perfectly.

International orders

Returns of items shipped abroad are possible on general terms, however all costs related to return shipping, customs clearance, duties, and fees are borne by the buyer.

Customs duties and fees you paid when receiving your order are not refunded when the item is returned - they are paid to the customs authorities of your country, not to us (in some countries you may be able to reclaim them by contacting your customs office directly). If, at your request, the order was split into several shipments, the additional customs charges for each package are likewise not refunded.

The return deadline is considered met if you submit your return request within 14 days of receiving the item - the time the package spends in transit back to us does not count towards this period. Once your request is approved, please ship the item within 14 days and send us the tracking number. The refund for the item is issued after the return is received and inspected.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund is approved. If approved, the money is automatically refunded to your original payment method within 7 business days (if you paid cash on delivery or by bank transfer - by transfer to the details you provide in the refund request). Please note that your bank may need additional time to process and post the refund.

If more than 7 business days have passed since your return was approved and you have not received the refund - write to us at returns@ornament.in.ua.

Important

• all costs related to the return or exchange of an item of proper quality are borne by the buyer;

• a refund request form must be completed and included with the return (the link to the form is below on this page).

This Policy forms part of our Terms of Service and does not limit the rights guaranteed to you by the Law of Ukraine "On Consumer Rights Protection".